Emotional Intelligence is built upon two competencies and four skills. Personal Competencies – Self-awareness and Self-management. Social Competencies – Social Awareness, Relationship Management
The definitions of the four skills included in the course are as follows.
“Self-Awareness: the ability to identify emotions in yourself and the ability to perceive the impact you have on others.
“Self-Management: the ability to manage your own emotions especially in the midst of strong “negative” emotions in yourself or in your environment.
“Social Awareness: the ability to accurately perceive and understand the emotional states of others.
“Relationship Management: the ability to utilize awareness of others’ emotions to build relationships, teams, and support networks.”
In learning about your own emotions and triggers, you will be light years ahead of your competition in dealing with difficult people. You will also learn, in some situations, the other person may not be difficult at all, they just triggered a deep-seated emotion inside you. Once you discover that, you will be able to control your emotions after the initial response.
Take the time to develop a list of words, or EQ vocabulary. Watch your reaction to these words. If triggered in different relationships name the emotions and tame them. A highly suggested test is the popular Myers Brigg Type Indicator assessment. Look for a practitioner in your area or contact us for referrals. The more you know who you are the better you will understand and appreciate others. The Myers Brigg Type Indicator is a personality test and a great Segway to our next section on Personality Types.